Please note that all orders take approximately 15 working days to complete depending on the size of your order.

Should your order not be to the usual standard that you would expect from Petal Lu, you are entitled to return your purchases and request a refund, however please note that postage charges are non refundable and it would be your cost to return item. Please also note that refunds will be payable upon my receipt of item returned.

Flowers are made upon receipt of funds, should you wish to cancel your order, please advise at your earliest opportunity. Cancellation of order will be subject to a 3% admin charge of your order non inclusive of p&p charges.